Licensing & Activation

Technical Support

Annual / multi-year support

Annual Technical Support

Annual Technical Support is optional coverage linked to a specific License on your account. It includes technical support, product updates, customer support tickets, and up to 3 active Stage Environments for that License for the prepaid term you purchase (Stage creation is subject to available server resources).

What you get

Included	Description
Technical support	Priority support for issues on the covered License
Product updates	Access to future Soviez ERP product updates for that License
Customer support tickets	Open and manage tickets for the covered License while support is active
Stage Environments	Up to 3 active Stage Environments per supported Production License (subject to available server resources)
Multi-year terms	Buy 1–5 years (or as configured); longer terms may qualify for discounts
Early renewal	If you renew before coverage ends, the new term extends from your current end date, not from today

Stage Environments

Standalone Stage License sales are retired. Stage Environments are included with Annual Technical Support:

Create / clone / refresh / rebuild requires active Annual Support and available Stage slots (maximum 3 active Stages).
Resource capacity on your server must be sufficient; if capacity is too low, creation is blocked and Production is not modified.
When Annual Support expires, existing Stages continue to run; you can still list, status, and delete them. New create/clone/refresh/rebuild is blocked until support is renewed.

What Annual Support does not do

Annual Support expiration does not:

Shut down or deactivate your Soviez ERP
Block login to your ERP
Delete your business data
Block backup or restore
Stop or delete existing Stage Environments

Your ERP keeps running. Only covered support, update entitlement, new ticket entitlement, and new Stage create/clone/refresh/rebuild end when coverage expires.

New purchases: Annual / multi-year

New customers can purchase Annual / multi-year Technical Support only. Monthly support is no longer offered for new sales.

If you already have an existing monthly subscription, it continues under its current terms until you change or cancel it. Monthly support does not include product updates under the new rules.

How to purchase

Sign in to the Soviez customer portal.
Open Support and select the License you want to cover.
Choose how many years to prepay (1–5 by default).
Review the quote — price, discount, and coverage preview dates are calculated on the server.
Accept the Support SLA and complete checkout (one-time payment, not a recurring subscription for multi-year prepaid terms).

You can also renew early at any time; unused time is preserved because renewal stacks from your current end date.

License binding

Annual Support is bound to one License — the server instance you select at purchase. It does not automatically apply to other Licenses on your account.

Admin or offline purchases

If your organization purchased support through an invoice or offline arrangement, your administrator can grant coverage to your License. You will see the same coverage dates in the portal.