Soviez Technical Support
Purchase prepaid Annual Technical Support for priority routing, premium ticket handling, Product Updates, Customer Support Tickets, and Up to 3 active Stage Environments (subject to available server resources). Choose a prepaid term from the durations enabled for your account (default 1–5 years). The quote shows base price, any multi-year term discount from current commercial rules, coupons when applicable, and the final amount — the backend quote is the price authority. Monthly Technical Support is not offered for new sales. Support expiry does not stop ERP runtime or revoke your Soviez ERP Lifetime License.
Annual Prepaid Plan
$990.00
Prepaid term · 1 calendar year
ℹ️ Support plans are billed per licensed database instance.
Monthly Technical Support is no longer offered to new customers. Please purchase Annual Technical Support. Existing monthly subscribers may continue managing their subscription from the dashboard until the end of their paid period.
Immutable Service Level Agreement
Support guarantees current codebase stability, server deployment runtime, and usage questions only. It STRICTLY EXCLUDES adding new custom features or code customization. Support plans are strictly NON-REFUNDABLE.
Technical Support covers current codebase stability, server deployment runtime, and usage questions for your self-hosted Soviez ERP node. Our engineers help you keep production healthy — not build bespoke features.
Support STRICTLY EXCLUDES new custom features, code customization, visual Studio toolkit workflows, and third-party integrations outside the published Soviez ERP distribution. Requests outside scope require a separate professional services engagement.
All Technical Support subscriptions are strictly NON-REFUNDABLE once activated. You may cancel anytime; premium access continues until the end of your paid billing period with no automatic renewal.
Active subscribers receive premium ticket routing, priority triage, and engineer escalation through the dashboard and Nancy AI. Entitlement is verified server-side on every ticket creation attempt.
Annual Support is optional. Expiration does not deactivate Soviez ERP, block login, remove data, or block backup/restore. It affects only covered technical support and future product updates.
Prepaid Annual Support includes product updates for your exact licensed instance. Legacy monthly subscriptions include technical support only — not product updates.
Active subscribers receive automatic premium ticket routing through Nancy AI and the customer dashboard. Tickets are tagged, prioritized, and surfaced to administrators with source-aware badges and assignment tools.
