FAQ

Do I need Docker experience?

Helpful, but not required to start. Soviez.sh installs and configures Docker as part of host preparation and Production setup. You should be comfortable with SSH and basic Linux administration.

Do I need a GitHub account?

No. Installing or updating Soviez.sh does not require GitHub credentials.

Do I need Docker Hub credentials?

No permanent Docker Hub login is required on your server. Soviez.sh securely retrieves approved ERP releases for your licensed installation.

Where is my ERP data stored?

On your server—database, attachments, and related application data stay on infrastructure you control.

Does Soviez host my database?

No. Your ERP business database runs on your host. Soviez services authorize installations and lifecycle operations; they do not store your accounting ledger.

What happens if Soviez services are unavailable?

An existing ERP installation continues running. Local backup, restore, and diagnostics remain available. New authorization-dependent operations (such as a new install, product update, or new Stage) may require connectivity.

Can I use my own domain?

Yes. Point DNS (A/AAAA) to your server, then use that hostname during Production or Stage setup.

Does Soviez.sh manage HTTPS?

Yes. Production setup integrates reverse-proxy HTTPS. Configure DNS before or during install so certificates can be issued.

How do updates work?

Updates use approved Soviez ERP releases. Soviez.sh determines the authorized release for your installation. You do not deploy a mutable latest image, and you do not manage permanent registry credentials.

What happens when support expires?

Technical Support / update entitlement affects access to future updates and support capabilities. An existing ERP installation continues running. Backup and restore remain available according to current policy. See SUPPORT_AND_EXPIRY.md.

Can I back up and restore without active support?

Local backup and restore remain operational tools for an installed environment. Support entitlement governs commercial update/support access—not day-to-day ERP runtime.

Can I create a Stage environment?

Yes, when the Production License has active Annual Technical Support. Annual Support includes Product Updates, Customer Support Tickets, and up to 3 active Stage Environments (subject to available server resources). Stages are isolated from Production. Default retention is 14 days (maximum 60 from creation). Support expiry does not delete an existing Stage; create/clone/refresh/rebuild require active support.

Which Ubuntu versions are supported?

Ubuntu 22.04, 24.04, and 26.04 LTS on amd64. See REQUIREMENTS.md.

Can I install Webmin or Virtualmin with Soviez.sh?

No. Soviez.sh never installs Webmin or Virtualmin. If they already exist on a host, Soviez may detect them for security posture; it does not install them.

Is there a single-flag migrate-in shortcut?

No. Use the supported --migration-* command family. See MIGRATION.md.

Do I need a license to install?

A valid Soviez license is required to start an authorized Production installation. Soviez.sh verifies that your license allows the requested operation.

How long does installation take?

It depends on server resources, network speed, image download, packages, and DNS readiness. Plan for several minutes or more. Soviez.sh reports progress and stops safely if a step cannot complete.

Where do I get help?

Use TROUBLESHOOTING.md first, then contact Soviez support through soviez.com/support.